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Delivery & Returns

Delivery

All deliveries are sent via Royal Mail.

For shipments outside the Europe, any Customs Tax and Duty is the responsibility of the purchaser. A commercial invoice can be provided to the shipping company for this purpose. Please note we do not ship to PO Boxes unless arranged in advance.

Most orders are dispatched within 5 - 7 working days (Christmas period may prove longer). If there is going to be a delay we will contact you to advise. If a specific date is required, such as a birthday or special date, please let us know and we will try our best to accommodate. Just let us know by calling +44(0)7766 758258 or +44(0)1747 820477 and mention the date on the order form.

How we use Cookies? To understand our policy please go to Check Out, at the bottom of this page see Private Policy, section 7.

Returns 

We are confident that you will be happy with your internet order, however, if you’re not satisfied, we are happy to replace, exchange or refund any items returned to us within 14 days of the original delivery date subject to the goods being unused and in the original condition. We cannot accept returns which have been used.

Bespoke orders (made to your specification) and personalised items cannot be returned for exchanged or refunded unless faulty.

Any returned orders must be sent back in suitable protective packaging with a copy of the original receipt and a covering letter explaining the reason for return and the desired outcome (exchange, refund or replacement). Please also include full contact details and reason for return). Please obtain proof of posting. Unfortunately, we cannot accept liability for returned goods which are lost in transit to us.

Please allow up to 28 days for the refund or exchange.

Please note that any shipping charges cannot be refunded.

We will also be happy to answer questions in advance of possible returns. Please call us on +44(0)1747 820477 & +44(0)7766 758258 or email info@sambrownlondon.com

The Old Threashing Shed (Unit 13), Middle Yard, Berwick Farm, Berwick St Leonard, SALISBURY WILTS SP35SN, England UK

These conditions do not affect your statutory rights.